Grosvenor
Your Online Casino Journey
Welcome to Grosvenor Online
We bring the excitement of our renowned casinos directly to you through our digital platform. Our online casino captures the premium atmosphere you'll find in our 52 physical locations across the UK. Rank Interactive (Gibraltar) Limited operates our platform under full UK Gambling Commission regulation.
| Feature | Details |
|---|---|
| Operator | Rank Interactive (Gibraltar) Limited |
| UKGC Licence No. | 000-035322-R-319309-015 |
| Online Launch | 2007 |
| Land-Based Venues | 52 UK casinos |
| Welcome Offer | Deposit & play £20, get a £30 Casino Bonus (x5 wagering, 7-day expiry) |
| Minimum Deposit | £10 |
| Payment Options | Visa Debit, Mastercard Debit, PayPal, Paysafecard, Bank Transfer |
| Mobile Access | iOS & Android apps + mobile site |
| Loyalty Scheme | Grosvenor One – earn Play Points online & in-club |
Getting Started
Your account creation takes just two minutes and includes instant ID verification for responsible play. Whether you're new to casino gaming or already visit our clubs regularly, we make starting simple. Every spin and deal earns Play Points through our Grosvenor One loyalty scheme. You can redeem these for online bonuses or in-club rewards, giving you flexibility across both platforms with a single card.
Explore Our Games Lobby
Slots Collection
We've assembled over 700 slot machines from trusted providers like NetEnt, Red Tiger, Blueprint, Pragmatic Play and Play'n GO. You'll find beloved classics such as Starburst™, Cleopatra™, Rainbow Riches and Book of Dead alongside exclusive Grosvenor-branded games unavailable elsewhere. Our progressive jackpots are impressive - Blueprint's Jackpot King and Red Tiger's Daily Drop frequently exceed £1,000,000.
Popular progressives include Mega Jackpots Cleopatra, The Goonies Jackpot King, and Genie Jackpots Wishmaker. We add fresh releases every Thursday to keep our selection current.
Table Games
Our RNG table section features every casino classic with stakes ranging from £0.10 to £5,000 per hand. We offer 10+ Roulette variants including European, American, and Double Ball options. Blackjack fans can choose from Classic, Perfect Pairs, and Blackjack Switch tables. We also provide Baccarat games like Punto Banco and No Commission versions, plus Casino Hold'em and Three-Card Poker.
| Game | Min Bet | Max Bet |
|---|---|---|
| European Roulette | £0.10 | £2,000 |
| Multihand Blackjack | £1 | £5,000 |
| No-Commission Baccarat | £0.20 | £2,500 |
Live Casino
We stream in Full HD from Evolution studios and real Grosvenor venues including The Vic in London. Our professional croupiers operate Grosvenor Roulette, Lightning Roulette, Infinite Blackjack, Crazy Time, and Teen Patti around the clock. Live chat lets you interact while you play. Access is instant whether you're using desktop, mobile browser or our dedicated app.
Powered by Industry Leaders
Premium Software Partners
We work with award-winning studios to keep our game collection exciting and varied. Our lobby features everything from popular slots to exclusive live tables streamed directly from our own studio.
Our key partners include NetEnt, Games Global (formerly Microgaming), Evolution Gaming, Playtech, IGT, Pragmatic Play, and Red Tiger. Each provider brings their unique style and innovation to our platform.
Quality You Can Trust
Every game we offer is certified by approved test houses such as eCOGRA and iTech Labs. All titles run on independently audited RNGs, which guarantees the advertised RTP percentages. You can count on seamless gameplay, HD visuals and fair outcomes.
Innovation at Its Core
Live casino fans can enjoy Evolution's exclusive Grosvenor Roulette, Lightning Blackjack and Teen Patti, all broadcast with multiple camera angles. Playtech powers our Age of the Gods™ progressive network. Most video slots use HTML5 technology, ensuring smooth play on iOS, Android and desktop with load times under two seconds on a 4G connection.
| Provider | Popular Titles on Grosvenor |
|---|---|
| Evolution Gaming | Grosvenor Roulette Live, Lightning Roulette |
| Games Global | Immortal Romance, Thunderstruck II |
| NetEnt | Starburst, Gonzo's Quest |
| Playtech | Age of the Gods: God of Storms, All Bets Blackjack |
We add new releases from Pragmatic Play and Red Tiger weekly, so our game selection constantly evolves.
Unlock Our Latest Offers
Welcome Package for New Players
We've designed an exciting welcome offer to get you started. Deposit £20 and we'll give you £50 to play with, plus 50 Free Spins on Starburst. This offer is available to new UK customers aged 18 and over. The £30 bonus comes with a reasonable 5× wagering requirement, and your Free Spins winnings go straight to your cash balance without any playthrough conditions.
Regular Rewards
We believe in rewarding our loyal players throughout the week:
- Weekly Reload: Every Monday, opt in and get a 25% reload bonus up to £50 on your first deposit of the week
- Cashback Club: We give you 5% real-money cashback every Friday if your weekly net losses exceed £10 on slots or tables, capped at £20
- Pragmatic Drops & Wins: Join the competition for £1,000,000 in daily cash drops and weekly tournaments - no extra opt-in needed once you're playing qualifying games
- MyGrosvenor Rewards: Collect loyalty points online and at our physical venues, then exchange them for bonus chips, restaurant vouchers, or hotel stays
Claiming Your Bonuses
Getting your bonuses is straightforward. Join Grosvenor Casinos and verify your account first. Then opt into promotions on our Offers page before depositing. Once you meet the minimum requirements, bonuses appear instantly in your Bonus balance and Free Spins show up in the Free Games section. You can track your progress under My Account > Bonuses, and completed bonuses convert to cash automatically. We don't use promo codes, and we'll send you personalised offers via notifications and email.
Seamless UK Banking
Trusted Payment Options
We handle all financial transactions through FCA-regulated or PCI-certified providers, keeping your funds and data secure. Our current payment methods include:
- Debit Cards (Visa, Mastercard, Maestro) – we accept these for deposits and withdrawals
- PayPal – fast e-wallet option for UK players
- Paysafecard – prepaid vouchers for deposits, though withdrawals need bank transfer
- Bank Transfer (Faster Payments/BACS) – perfect for larger amounts
We don't accept credit cards for UK gambling transactions, following Gambling Commission regulations.
Processing Times
| Method | Deposit Time | Withdrawal Time | Minimum Amount |
|---|---|---|---|
| Debit Cards | Instant | 1–3 banking days | £10 |
| PayPal | Instant | Up to 24 hours | £10 |
| Paysafecard | Instant | N/A | £10 |
| Bank Transfer | 1–3 hours | 1–5 banking days | £10 |
All withdrawals go through our standard internal review, which usually takes two hours. We charge no fees for deposits or withdrawals, though your payment provider might apply their own charges.
Security First
We follow UKGC Anti-Money Laundering and KYC requirements. You might need to verify your identity before your first withdrawal, but we typically approve documents within 24 hours. This keeps future payouts smooth while maintaining security standards through robust encryption.
Fair Play, Fully Licensed
UK Gambling Commission Licence
We operate through Rank Interactive (Gibraltar) Limited, which holds a Remote Operating Licence from the UK Gambling Commission (account number 39123). This licence confirms our products, security procedures and safer-gambling measures comply with the UK's Gambling Act 2005 and the Commission's Licence Conditions and Codes of Practice.
Regulated Gaming Environment
We exceed minimum requirements across our entire games portfolio. Independent laboratories like iTech Labs test and certify our games to confirm the return-to-player percentages published on site. We file monthly audits with the Commission and summarise them on our transparency page, so you can view the latest payout ratios for slots, table games and Live Casino titles.
Our certification includes:
- Certified RNGs for all digital table games and slots
- Live Casino streams broadcast from ISO/IEC 27001-accredited studios
- Annual compliance reviews carried out by PricewaterhouseCoopers
Player Protection Standards
We protect every session with 256-bit SSL encryption issued by DigiCert. All funds are held in segregated client accounts with medium-protection rating under UKGC guidelines. Our safer-gambling tools include:
- Deposit, loss and session limits set instantly in My Account
- Reality checks and 24-hour cooling-off periods
- Self-exclusion via GAMSTOP and in-house exclusion for 6 months to 5 years
- 24/7 support from trained staff plus links to GamCare and BeGambleAware
Play Anywhere, Anytime
Mobile App Excellence
Our Grosvenor Casinos App works seamlessly on iOS 13.0+ and Android 9.0+ devices, giving you access to over 500 slots, live roulette streamed directly from our Grosvenor Victoria studio, and comprehensive sports betting all in one place. We've made it simple for UK players to log in using Touch ID or Face ID, while deposits through PayPal, Visa, Mastercard or Paysafecard happen instantly. Your Grosvenor One rewards work exactly the same as they do in our physical clubs.
- Download from Apple App Store or Google Play (UK only)
- 24/7 in-app customer support via live chat
- Automatic £10 bonus token when you stake your first £20 on slots (new mobile customers, T&Cs apply)
Browser Gaming Freedom
We've built our HTML5 lobby to match our app catalogue completely. Our optimisation for Safari, Chrome and Samsung Internet keeps load times under three seconds on 4G connections and delivers adaptive graphics up to 1080p quality.
Cross-Platform Consistency
Your single Grosvenor account synchronises balances, loyalty points and personal limits instantly through cloud saving. You can set deposit limits on desktop, start a Lightning Roulette round on our app during your commute, then cash out from your phone browser. We track every action in real time under UKGC technical standards.
The Best of Both Worlds
Your Accounts Work Together
We connect your online and physical casino experiences through our free Grosvenor One membership card. Your online wallet links directly to your in-club account, which means you can deposit or withdraw cash at any of our 50+ UK venues and watch your balance update instantly online. Prefer handling money in person? Top up your online account and collect chips from the casino cage when you arrive.
Rewards That Follow You Everywhere
Our unified Grosvenor Rewards programme works across all platforms. You'll earn 1 Reward Point for every £8 staked on slots or £15 on table games, whether you're playing online or in our clubs. We convert 100 points to £1, which you can use as gaming credit, cash, or spend on food and drinks.
We offer five status levels - Player, Pro, Premier, Elite and Connoisseur - based on your annual points. Higher tiers unlock perks like free parking, priority service and better point exchange rates. During Double Points Tuesdays, we give you twice the standard points when you play online and swipe your card in-club during the same week.
Selected progressive jackpots, including our Age of the Gods™ series, share the same prize pools between online and land-based terminals. We also mirror your responsible gambling limits across both platforms, so deposit and loss limits you set online apply on the casino floor too.
Frequently Asked Questions
We've gathered the most common questions about our services to help you get started quickly. From account setup to withdrawals, these answers should cover what you need to know.
Account Questions
We're required to verify all players under UKGC and Gambling Act 2005 regulations. You'll need to provide one photo ID and one proof of address from our accepted list. Most accounts get approved within minutes, though manual reviews during busy times can take up to 24 hours.
Here's what we accept:
- Passport or UK Driving Licence
- Utility bill or bank statement dated within 3 months
- Debit card showing your name (first six & last four digits only)
Payment Support
Our minimum deposit is £10. We accept Visa, Mastercard, PayPal, Apple Pay, Paysafecard, Skrill, and Neteller. All deposits process instantly without fees.
| Method | Withdrawal Time* |
|---|---|
| Skrill / Neteller / PayPal | 2 – 12 hours |
| Visa & Mastercard Debit | 1 – 3 working days |
| Bank Transfer (BACS) | 3 – 5 working days |
*After internal approval completes (up to 2 hours). Single withdrawal limit is £15,000; larger amounts are processed in separate payments for security.
Technical Help
Game freezing or won't load? Clear your browser cache first and check that cookies are enabled. We support Chrome, Firefox, Edge, and Safari (latest two versions only).
Our mobile apps work on iOS 12+ and Android 8+. They include auto-reconnect features for patchy connections and run better on older devices. Contact us through live chat, email, or our freephone line 0800 083 1990 if problems continue.